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Waiting reception system Product List

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Queue Management & Reservation System "EPARK"

Queue Management & Reservation System "EPARK"

Continuously pursuing the needs and usability of our member stores, we will sequentially introduce new services and features!

"EPARK" is a cloud-based service that enables waiting list registration and appointment scheduling through smartphones and in-store touch panel terminals. It boasts one of the largest patent portfolios in the world in the waiting list reservation sector, providing a consistently reliable environment for our partner stores. It is suitable for measures to prevent customers from waiting in-store, ensuring they do not have to wait or stand in close proximity. We encourage you to consider this opportunity for comparison. 【Features】 ■ Streamlining reception operations ■ Customer attraction effects ■ Accumulation of customer information ■ Promotion of repeat visits *For more details, please refer to the related links or feel free to contact us.

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[EPARK Case Study] Koriyama City Hall

[EPARK Case Study] Koriyama City Hall

The key to improving the My Number card adoption rate is the clarification of the roles between the national government and local governments, along with timely IT investments.

We would like to introduce a case study of the implementation of the "EPARK Waiting System" at the Koriyama City Hall. A 24/7 call center and an in-house support and maintenance system have been established, making robust aftercare a key factor in prioritizing long-term stable operations in local governments. The ticketing machine utilizes the system's unique feature of departmental management functionality. This allows visitors to be pre-sorted based on whether their purpose for visiting is to obtain a My Number card, to make an application, to issue or renew an electronic certificate, or for other purposes. Staff can then prepare response manuals tailored to each purpose in advance, enhancing the professionalism of their responses. As a result, this has led to the optimization of response time per visitor. [Case Study] - The decisive factor for implementation was the robustness of in-house support and maintenance. - Utilizing the departmental management function to reduce user burden and optimize staff response time. - Real-time visualization of the number of receptions at each counter to achieve optimal resource allocation. *For more details, please refer to the related links or feel free to contact us.

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[EPARK Case Study] Local Government (Goka Town, Ibaraki Prefecture)

[EPARK Case Study] Local Government (Goka Town, Ibaraki Prefecture)

Standardization of administrative windows through a queue management system! Examples of public-private partnership DX initiatives undertaken by local governments.

This is an introduction to the case of implementing the 'EPARK Waiting List System' in relation to My Number Card initiatives in Goka Town, Ibaraki Prefecture. In the traditional reception process, we managed the application for creating a My Number Card, the collection of the card, and the reservation for My Number Points, including managing the reception on the day based on the reservation of what day and time the visitors would come. Visitors (customers) can confirm what they need to bring through navigation on a touch panel, which has helped prevent issues with customers by avoiding any backtracking at the reception. Additionally, by separating multiple procedures such as My Number Card-related processes, My Number Points reservations and applications, and Gokarin Points applications based on their purposes, we were able to distribute the reception tasks among a limited number of staff, leading to significant improvements in operational efficiency. 【Implemented Equipment】 ■ Waiting List & Reservation Reception System 'EPARK' *For more details, please refer to the related links or feel free to contact us.

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【EPARK導入事例】上下水道局窓口（大阪府堺市）

【EPARK導入事例】上下水道局窓口（大阪府堺市）

上下水道局窓口における3密回避施策を支援！行政窓口ICT最適化事例をご紹介します

大阪府堺市の上下水道施設全体を所掌する堺市上下水道局本庁舎において、 窓口受付の混雑緩和（来庁者の平準化）による3密対策を目的として 『EPARK順番待ちシステム』を導入した事例をご紹介します。 お客様対応が多い1階と2階でお客様に並んで待って頂くことがあり、 事前にWebで混雑状況を確認できる機能は導入する機器としての 最低条件としてありました。 本市の一部の区役所ホームページでは、混雑状況が確認できるシステムを 既に導入していましたが、EPARK順番待ちシステムでは混雑状況の確認に加え、 1つは順番待ち受付をWebで行うことができること。 2つ目にEPARK会員登録者数が多く、EPARK＝順番待ち受付システムの イメージが既に市民の間でも浸透していることで、スムースに利用開始が できるのではないかと考えられたこと。 3つ目は費用が安価であり、端末も短期間で導入できるといった点で 優れており、今回採用させて頂きました。 ※詳しくは関連リンクをご覧いただくか、お気軽にお問い合わせ下さい。

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Queue Management System "My Junban"

Queue Management System "My Junban"

It is a waiting system that can be implemented solely on an iPad, designed to pursue convenience for both the store and customers.

"My Junban" is a waiting system that caters to various facilities such as restaurants, clinics, and salons, focusing on efficiency and ease of use without the need for ticket machines. For a monthly fee of 5,980 yen (excluding tax), all features are available, with no limitations on LINE calls or online reception via LINE, and no additional charges. Additionally, there is no need to purchase peripheral devices such as ticket machines, cables, or servers. The waiting system operates simply by placing an iPad at the store's reception. 【Features】 ■ Implemented using only an iPad ■ Designed for peace of mind, allowing use in "offline mode" in case of network disruptions such as Wi-Fi outages ■ No external member registration is required, focusing solely on the convenience of the implementing store and its customers, etc. *For more details, please download the PDF or feel free to contact us.

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